Refund policy

Damaged items

If your item arrives damaged, please contact Gyokes within 14 days of delivery. Include your order number, the email used at checkout, and clear photos of the damage so we can review your request.

Your choice of resolution

For an approved damaged-item claim, you may choose a refund or a replacement. Please tell us which option you prefer when you contact us. We will confirm the next steps with you.

Other returns and exchanges

We do not accept returns or exchanges for a change of mind, an incorrect size selected at checkout, or personal preference. Please review the product details and size guide before ordering.

How to contact us

Submit your request through our Contact page. Please contact us before sending any item back; we will let you know whether a return is needed and provide instructions.

This policy does not limit any rights you may have under applicable consumer protection laws.